DELIVERY and COLLECTIONS
Cost and Timings
Free delivery when you spend £50 and over, £6.50 for orders under £50. Exceptions apply to large items being delivered to non-UK mainland locations.
Couriers we use for standard deliveries include Royal Mail, DHL and DPD.
Track an Order
Once your order has been placed and processed, you will receive a confirmation email containing a tracking number and a link to track your order. You can use this tracking number to monitor the status and location of your delivery in real-time. If you have any questions or issues regarding the tracking of your order, please don’t hesitate to contact our Customer Service team for assistance.
Standard Delivery
We offer standard delivery for all orders within 3 working days. Standard delivery typically takes 2 days to arrive after the order has been processed. Please note that delivery times may vary depending on factors such as product availability and your location. You will receive a notification once your order has been dispatched for delivery. If you live in a highland, island or rural postcode, delivery may take longer than 7 working days.
Next Day Delivery
For those who require their order more urgently, we offer next day delivery options. With next day delivery, your order will be delivered to you on the next working day following the date of purchase, provided the order is placed before 1pm. Additional charges may apply for these expedited delivery options.
Delivery by Our Approved Suppliers
In some cases, certain products may be fulfilled and delivered directly by our approved suppliers. The delivery process may differ from our standard delivery procedures. If your order includes items delivered by our approved suppliers, you will be notified of any variation to our standard delivery terms.
What to expect on delivery day
All items will require a signature. We will send you an email explaining how to track your item and letting you know when it will be delivered.
If no-one is available, the courier may attempt to leave the parcel with a neighbour. The courier will post a card through your door with further delivery instructions if they are unable to complete delivery or if they leave the parcel with a neighbour. The courier will attempt to make delivery twice before the parcel is returned to our warehouse.
You will need to prove that you’re 18 or over upon delivery if you have an age-restricted item, such as alcohol, in your order. This is in accordance with the Challenge 25 policy
Help with my Delivery
If your item is out of stock, we will email you to let you know. If you are happy to wait and the item comes back in stock within 28 days, the item will be shipped to you. If it’s still not available within 28 days, we will contact you to cancel your order and refund you.
If your order is being delivered by one of our approved suppliers and itis overdue, please contact our Customer Services team. Please note though, that the opening hours of our Customer Service team may be different to those of the supplier so we may not be able to give you an immediate response.
Deliveries of multiple items
Your items may arrive on different days or from different couriers, but you won’t be charged for additional deliveries.
Delivery exceptions and restrictions
Do you deliver to BFPO addresses?
Yes we can.
Do you deliver to Northern Ireland?
Yes we can.
Do you deliver to the Channel Islands*, the Isles of Scilly and the Isle of Man?
Yes, however geographical location and courier availability can restrict our service. We may not always be able to deliver certain products to the Channel Islands*, Isles of Scilly and the Isle of Man.