SHOPPING
You can shop without creating an account. However, if you register with us, you’ll enjoy the following benefits:
- Track your orders and review past purchases
- Request an exchange or return directly from your account
- Add pieces you love or missed out on to your Wish List
- Save your address and card details so you can shop even quicker in future
If you‘ve forgotten your password, simply request a link to reset it on the ‘Sign In’ page.
We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, you have the right to return the item(s) purchased within 14 days of receiving them.
Eligibility for Returns
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
Exemptions
Please note that certain items are exempt from being returned. These include perishable goods, personalised items, and items that are intimate.
How to Initiate a Return
To initiate a return, please contact us on returns@myloyaltyclub.co.uk within 14 days of receiving your order. Our team will provide you with instructions on how to proceed with the return.
Return Shipping
The cost of return shipping will be the responsibility of the customer unless the return is due to an error on our part or the item received is defective. We recommend using a trackable shipping service and consider purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 days.
Refunds for purchases using Gift Cards as part or full payment.
If you purchased an item from one of our websites using a gift card, we will refund the amount back to a gift card.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [contact email/phone number].
Contact Us
If you have any questions regarding our Returns and Refunds Policy, please contact us at enquiries@shadesecret.com or 01435 813813.
The sale price refers to the amount of money at which something is offered for sale. It represents the price paid by the buyer when purchasing an item. Here are a few examples:
- If an item’s initial sale price is reduced over time, it means that the price has decreased. For instance, if a product was initially priced at £125 and later sold for only £99 after two months, the sale price reflects this reduction1.
- When we discount a price, the sale price becomes lower than the original price. For example, a pair of sunglasses were originally priced at £150 but was offered at a 20% discount, the sale price would be lower than the initial amount.
Remember that the sale price is the actual amount paid you pay, and it can vary based on discounts and promotions.
When we say a product is “new,” we are referring to something that has been recently created and never been used.
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Definition:
- A sustainable product is one that doesn’t directly harm the environment during its entire lifecycle—from creation to consumption and eventual disposal.
- These products are typically characterised by the following features:
- Materials: They are made using recycled and/or biodegradable materials.
- Manufacturing: The production process involves low-energy methods and uses chemical-free ingredients.
- End-of-Life: Once the user is finished with them, these products can be recycled or disposed of in an environmentally friendly manner.
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Aligning to the Corporate Sustainability Reporting Directive (CSRD):
- The CSRD is set to replace the previously applicable Non-Financial Reporting Directive (NFRD) in October 2022.
- Its primary goal is to ensure that companies publicly disclose adequate information about the risks, opportunities, and impacts of their activities on people and the environment.
- The directive extends its scope to apply to more entities, including:
- EU-listed companies (except for listed micro companies).
- Large undertakings (meeting specific criteria) regardless of their legal form.
- Insurance undertakings and credit institutions.
- The CSRD aligns with the European Green Deal, aiming to transform the EU into a modern, resource-efficient, and competitive economy with no net emissions of greenhouse gases by 2050.
- It is part of the broader Sustainable Finance package, which includes the EU Taxonomy and amending Delegated Acts on fiduciary duties, investment, and insurance advice1.
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Corporate Sustainability Due Diligence:
- The new rules aim to foster sustainable and responsible corporate behavior.
- They anchor human rights and environmental considerations in companies’ operations and corporate governance.
- Businesses are required to address the adverse impacts of their actions, both within and outside Europe, including their value chains2.
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Sustainable Products:
- The EU emphasizes creating a more resource-efficient, climate-neutral, and pollution-free circular economy.
- The Ecodesign for Sustainable Products Regulation aims to improve EU products’ circularity, energy performance, and other environmental sustainability aspects3.
It’s really simple, email us at enquiries@sunglassplace.co.uk and explain what the problem is. When you contact us, please provide your order number and photographs of item. Please be aware that items which have been damaged as a result of normal wear and tear, by accident, or your own misuse, will not be considered faulty. This does not affect your statutory rights.
Returns
We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, you have the right to return the item(s) purchased within 14 days of receiving them.
Eligibility for Returns
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
Exemptions
Please note that certain items are exempt from being returned. These include perishable goods, personalised items, and items that are intimate.
How to Initiate a Return
To initiate a return, please contact us on returns@myloyaltyclub.co.uk within 14 days of receiving your order. Our team will provide you with instructions on how to proceed with the return.
Return Shipping
The cost of return shipping will be the responsibility of the customer unless the return is due to an error on our part or the item received is defective. We recommend using a trackable shipping service and consider purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions regarding our Returns and Refunds Policy, please contact us at enquiries@shadesecret.com or 01435 813813.
Depending on the status of your order, it may be possible to cancel an item or change it to a different product.
If you need to make an amendment to your purchase, please call us on 01435 813813 as soon as possible so we can help you.
Technical
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and may also the visitor’s IP address and browser user agent string to help spam detection. Our privacy policy is detailed below. After approval of your comment, we will publish your profile picture to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact Forms
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Visitor comments may be checked through an automated spam detection service.
The cookies we use on our online services are part of one of the following categories:
- Essential cookies: Some of the cookies on our online services are needed to enable us to provide you with a service you have requested. Such services would be to use a cookie that enables you to log into your account on the website, or one which allows communication between your browser and the website. We have a cookie-preference cookie, described in the section ‘How to reject or opt out of receiving cookies’, is also an essential cookie. You may not be able to use our website without these cookies.
- Website functionality cookies: These cookies enable you to browse our services and use features such as shopping baskets and wish lists.
- Website analytics cookies: We use these cookies to measure and analyse how our customers use our online services. An example is counting the number of different people visiting our website or using a particular feature, rather than the total number of times the site or feature is used. This allows us to continuously improve our online services and your shopping experience.
- Customer preference cookies: When browsing or shopping online, our online services will remember preferences you make (for example your user name, language or location). This improves your experience and makes your browsing simpler, easier and more personal to you.
- Social sharing cookies: When browsing or shopping online, our online services will remember preferences you make (for example your user name, language or location). This improves your experience and makes your browsing simpler, easier and more personal to you.
- Interest-based advertising cookies: You will have noticed, when visiting other websites, that you are shown adverts for products and services you may wish to buy. The money made by website owners for showing third-party adverts on their websites often pays for the cost of running the website, and therefore often allows you to use the website without having to pay a registration or usage fee. Like many businesses, we place adverts for our services on a range of our partners’ websites. However, to try and ensure that the adverts you see are relevant to you, we use cookies to collect information about the types of things that interest you, for example websites you visit and your geographic location. Having these cookies does not increase the number of adverts you will be shown, but simply makes the adverts you see more relevant. In addition, they limit the number of times you see an advertisement, as well as helping us measure the effectiveness of our advertising campaigns.
We place adverts on a number of third-party websites. We use cookies to control how often you are shown a particular advert on those websites, so you do not see the same advert too frequently. We do not collect any personal data within these cookies. To reject our use of these cookies, please refer to your browser settings as set out in the ‘How to reject or opt out of receiving cookies’ section below.
If you want to delete any cookies that are already on your computer, please refer to the help and support section on your internet browser for instructions on how to locate the file or directory that stores cookies.
Please note that our online services cannot always control third-party cookies stored on your machine from our online services and that setting your cookie preferences with us will not stop those third-party cookies from being stored on your machine. Therefore you must manage these cookies directly with the relevant third party. Please see our ‘Third party cookies’ section below for more information.
Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
Within our Apps we utilise tracking technology that monitors our users’ activity when they are browsing products and other information we provide. We only use the device ID of the phone or tablet for this activity and it allows us to create a better, more personalised shopping experience for users. In addition, it enables us to monitor how well the Apps are working and to improve their functionality and fix any potential problems before they happen, as well to help develop enhancements for the new updates. The data is not used for any other purpose.
We process the device ID under our legitimate interest to improve our services to customers and users by personalising their experience but if you would prefer not to allow us to use this tracking technology you can adjust the settings on your device. Details of how to do this can be found in the Settings section on your phone, tablet or other device.
Please note this is separate from Push Notifications for which we collected your consent when you used the App for the first time. You can turn these notifications on or off under the Settings section of your device.
Third party cookies
Some of the cookies described above are stored on your machine by third parties when you use our online services. We have no control over these cookies or how the third parties use them. They are used to allow third parties to provide a service to us, for example analytics. For more information on these cookies and how to disable them, please see the individual third party’s privacy policy listed below.
Analytics
Adobe (Adobe Analytics): This cookie provides anonymized data to allow us to understand user behaviour and marketing performance across our company.
Google (Google Analytics): This cookie provides anonymized data to allow us to understand user behaviour and marketing performance across our company. More information and how to opt out: https://tools.google.com/dlpage/gaoptout
Facebook (Atlas): This cookie executes, delivers and tracks the performance of brand media (display and video) campaigns. More information and how to opt out: http://www.aboutads.info/choices/#completed
Facebook (Facebook Custom Audience): This cookie allows us to target the advertising we do on Facebook more effectively by matching data we hold with that held by Facebook. More information and how to opt out: http://www.facebook.com/about/privacy/
Google (AdWords Remarketing): This cookie facilitates post-visit messaging to drive return visits. More information and how to opt out: https://www.google.com/settings/u/0/ads/authenticated?hl=en
Google / Double-Click (Channel Intelligence): This cookie facilitates the tracking of performance related to Google Shopping. More information and how to opt out: https://www.google.com/settings/u/0/ads/authenticated?hl=en
Google / Double-Click (Double-Click DPA): This is a management solution used to track the effectiveness of different advertising campaigns which are delivered to different audiences. More information and how to opt out: https://www.google.com/settings/u/0/ads/authenticated?hl=en
Google / Double-Click (Double-Click Floodlight): This cookie allows us to target the advertising we do on third party websites more effectively. More information and how to opt out: https://www.google.com/settings/u/0/ads/authenticated?hl=en
Microsoft (Bing): Bing allows us to build lists of users who have searched for certain terms and clicked on results using their search engines, so that we can target our advertising more effectively. More information and how to opt out: http://choice.microsoft.com/en-GB/opt-out