Price Matching Policy

At Shadesecret, we strive to provide our customers with the best shopping experience, which includes offering competitive prices on a wide range of products. Our commitment to customer satisfaction extends to ensuring that you receive the best value for your money. To uphold this commitment, we have implemented a comprehensive Price Matching Policy.

How It Works

Our Price Matching Policy allows you to request a price match on eligible products if you find the same item offered at a lower price from a qualifying competitor. Here’s how it works:

Eligibility: The product you wish to price match must be identical to the one we offer, including brand, model, size, color, and any other relevant specifications. Additionally, it must be in stock and available for purchase from both our website and the competitor’s platform.

Qualifying Competitors: We consider eligible competitors to be reputable retailers or authorised resellers within the same geographical area. This includes both online and brick-and-mortar stores.

Verification: To request a price match, simply provide proof of the lower advertised price. This may include a screenshot or a link to the competitor’s product page clearly displaying the price and relevant details. Our customer service team will verify the information provided to ensure its accuracy and eligibility.

Adjustment: Upon verification, if the product meets all eligibility criteria, we will adjust the price of the item on our website to match the competitor’s price. This adjustment will typically occur at the time of purchase, ensuring you receive the lower price without any hassle.

Exclusions and Limitations

While we strive to offer price matching on a wide range of products, certain exclusions and limitations apply. These may include, but are not limited to:

 . Clearance, closeout, or liquidation sales

 . Special promotions, discounts, or coupon offers

 . Prices offered by unauthorised sellers or third-party sellers on marketplace platforms

 . Products bundled with additional freebies, services, or incentives

 . Typographical errors or pricing discrepancies

Our Price Matching Policy is subject to change at any time without prior notice. We reserve the right to modify or terminate this policy or reject any price match request that does not meet our eligibility criteria or violates our terms and conditions.

Customer Satisfaction Guarantee

At Shadesecret, your satisfaction is our top priority. If you have any questions or concerns regarding our Price Matching Policy or any other aspect of your shopping experience, please don’t hesitate to contact our dedicated customer service team. We are here to assist you and ensure that you enjoy a seamless and rewarding shopping journey with us.

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