Our website address is: https://shadesecret.com. Thank you for visiting our site. These terms and conditions below are applicable to this site and are provided by One Luggage Limited (One Luggage).

  1. Use of the site

1.1. This Site has been built for its intended use. Only our client’s customers can purchase and redeem and enter into a legally binding agreement under English law.

1.2. When you access the Site and make transactions through the Site, you expressly indicate your acknowledgment and acceptance of the Rules Applicable to the Site.

1.3. Where applicable, You can use a combination of giftcards and Currency (Credit or Debit Card) to purchase Products.

1.4. Products may consist of any product or service purchased by you, with a payment to One Luggage, who make available such Products directly to you via the Site. In taking advantage of this service you will be entering into a legal relationship with One Luggage. To the extent permitted by law, One Luggage is excluded from all liability to you or other person of whatsoever nature in respect of any negligence, wilful misconduct, poor service or other breach of obligation arising out of the provision or failure to provide the service.

2. Product purchase

2.1 Products may be purchased by using a combination of gift cards (where applicable) and a monetary top up.

2.2. Relationship between You and One Luggage

Every time you purchase a Product via this Site, you directly enter into an agreement with One Luggage. The relationship between you and One Luggage is exclusively governed by these specific terms and conditions. We strongly recommend that you check these terms and conditions prior to purchasing.

2.3. Product Payment

When purchasing Products via the Site, you can pay for such Products either with a combination of giftcards (where applicable) and cash or in cash by credit card

2.4. Cash Payment by Debit or Credit Card (Card)

For cash payments by Card, the Site uses a secure Card Internet Gateway Service. When you go to make a payment, you are transferred to their site. The cash amount indicated in the Site for the respective Product will be collected by One Luggage.

2.5. The amount of gift cards and Cash necessary for the purchase of a Product is determined by One Luggage who has the right, at any time, to change the amounts necessary to purchase a Product in the Site from time to time.

3. Terms of product purchase

3.1. You must agree and acknowledge that separate terms and conditions dictated by One Luggage may apply to any Product redemption via the Site. You must agree to abide to such applicable terms and conditions, including but not limited to, rules and restrictions on availability, shipment and delivery terms, notification of defects, return and refund policies, money back guarantees and claim for damages.

3.2. When purchasing a Product, the cost of delivery will be indicated. Nevertheless, for some Products, you may be charged and may bear in addition local duties and taxes as One Luggage is deemed by law to collect such as for example VAT. Please check with your local authorities prior to ordering a Product.

4. Returned, delayed or defective products

4.1. In the event of purchasing Products in the Site, you expressly agree and accept that any claim, compensation or damage for wrong or delayed handling and for returned, defective or faulty Products can only and exclusively be made against One Luggage, in accordance with these terms and conditions. Any complaints for delayed deliveries or returned, defective or faulty Products shall be addressed directly and exclusively to One Luggage. Returns must be made immediately, in the same condition in which you received the products and at your own cost and risk. Any refunds will be in the exact form of currency of the original method of payment. If a Product is damaged in transit then you should not accept such package and have the product returned to One Luggage.

4.2. In case of (i) returns in accordance with the applicable terms and conditions of One Luggage, or (ii) unsuccessful delivery due to your actual fault (e.g., insufficient or incorrect delivery address or no physical acceptance of Product at delivery address) you may be charged with incurred credit card fees, additional shipping and handling fees, and any other taxes and expenses in connection therewith.

4.3. The delivery times indicated on the Site are non binding estimates only. Delays can and do happen for various reasons. You cannot withdraw from a Product purchase or get compensation due to delivery times exceeding the estimated delivery time indicate on the Shop.

5. Personal Information

5.1. The data collected through this Site is governed by One Luggage Privacy Policy which shall be deemed to be incorporated into these terms and conditions. In order for One Luggage to process any Product purchase transactions or other Product redemptions via the Site, you will have to transmit certain personal information, including your name, home and email address, phone number. No credit card information input by yourself is input into this website. All information is directly into the financial transaction company. You must agree that by providing such information you consent to One Luggage sharing certain of that information with third party providers solely as necessary to process and complete the required transaction. One Luggage will maintain the confidentiality of all your communications that contain personal information and are transmitted directly to One Luggage. One Luggage shall not be liable for any wrong personal information received or obtained from you.

5.2. By accessing and/or using the Site, you acknowledge that by providing the information, the use of the information by a person (even if such person is using such information without your authorisation, due to theft, mistake or otherwise), will be your liability and any resulting transactions, obligations or liabilities shall be attributed to you.

5.3. You further acknowledge and agree that by providing One Luggage with any personal or proprietary information, directly or indirectly through the Site, you consent to the transmission of such personal or proprietary information over international borders if needed for processing the relevant transactions in accordance with One Luggage standard business practices.

5.4. Treating your privacy seriously

We would like to reassure you that your personal details are safe with us and will never be released to companies outside of One Luggage except to companies working in association with One Luggage involved in delivery.

We may use your personal details to send you details of any vouchers, offers or incentives. We may also use the information to keep you advised of new products or services.

We also use your details to send you offers and information on things which might interest you.

Of course, if you’ve told us you don’t want to receive mailings from One Luggage, we will only send you items that you have specifically applied for or requested. However, this means you could be missing out on some of the major benefits of the Programme such as promotions and exclusive offers.

If you’ve requested not to be contacted, we will not contact you.

If at any time you would like us to stop sending you mailings, please let us know and we will do so immediately.

We comply strictly with the terms of the relevant Data Protection laws.

6. No Warranties

6.1. All Products and other content on the Site or displayed in the Site or obtained from websites linked to the Site or the Site (“Linked Site”) are provided to you on an “as is” basis without warranty of any kind either express or implied including, but not limited to, the implied warranties of One Luggage Limited ability and fitness for a particular purpose, title, non-infringement, security or accuracy.

6.2. One Luggage does not warrant or represent that the content on the Site is complete or up-to-date. One Luggage is under no obligation to update any content on the Site. One Luggage may change the content on or make improvement or changes of the Site at any time without notice.

7. Limit of Liability

7.1. The information, products, and descriptions of Products and other services published on the Site may include inaccuracies or typographical errors, and One Luggage specifically disclaim any liability for such inaccuracies and errors. Other than as required under applicable laws, under no circumstance will One Luggage be liable for any loss or damage caused by your reliance on information obtained through the Site or your reliance on any Product obtained from the Site.

7.2. You agree that One Luggage, its affiliates and any of their respective officers, directors, employers, or agents will not be liable, whether in contract, tort, strict liability or otherwise, for any indirect, punitive, special, consequential, incidental or indirect damages (including without limitation lost profits, cost of procuring substitute service or lost opportunity) arising out of or in connection with the use of the Site, or the provision of your data by you or a 3rd party, or with the delay or inability to use the Site, even if One Luggage is made aware of the possibility of such damages. This limitation on liability includes, but is not limited to, the transmission of any virus which may infect your equipment, failure of mechanical or electronic equipment or communication lines, telephone or other interconnect problems, unauthorised access, theft, operator errors, strike or other labour problems or any force majeure. One Luggage cannot and does not guarantee continuous, uninterrupted or secure access to the Site.

7.3. You expressly acknowledge and agree that One Luggage is an independent contractor. One Luggage is not liable for the acts, errors, omissions, representations, warranties or negligence. One Luggage shall not be responsible for or liable to you in connection with any restrictions, qualifications, or other terms and conditions imposed by One Luggage on any product items. As far as permissible by applicable law, One Luggage hereby disclaim any product or other liability, whether based on contract, tort, strict liability or otherwise, including without limitation liability for any direct, punitive, special, consequential, incidental or indirect damages, in connection with the products provided by One Luggage through the Site, including without limitation liability for any act, error, omission, injury, loss, accident, delay or irregularity which may be incurred through the fault, negligent or otherwise, of such One Luggage and you hereby expressly exonerates One Luggage from any liability with respect to the same.

7.4. One Luggage reserves the right to seek all remedies available at law and in equity for any misuse of the Site and/or violations of these rules, including the right to block access from a particular Internet address to the Site and to exclude you from accessing the Site. You consent to receive communication from One Luggage electronically and agree that such electronic communication satisfies any legal requirements that such communications be in writing.

8. Copy Right/Trade Marks

8.1. The trademarks, logos and service marks (collectively referred to as “Marks”) displayed on the Site are the property of One Luggage as the case may be. You are prohibited from using any Marks for any purpose including, but not limited to, the use as metatags on other pages or sites on the World Wide Web without the written permission of One Luggage, or such other party which may own the Marks. All information and content including any software programs available on or through the Site (collectively referred to as “Content”) is protected by copyright. You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the Site for commercial or public purposes.

9. Access to password protected/sensitive areas

9.1. Access to and use of password protected and/or secure areas of the Site and is restricted to authorised persons only. Unauthorised individuals attempting to access these areas of the Site may be subject to prosecution. You are responsible for maintaining the confidentiality of your personal information, including your account and password, and for restricting access to your computer to prevent unauthorised access to the Site. You agree to accept responsibility for all redemption and other activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform One Luggage immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

10. Exchange rates

10.1. All exchanges rates displayed on the Site in connection with any Product transactions are taken from Barclays Bank plc or XE.com.

11. Shop Operator

11.1. One Luggage is the Shop Operator of the Shop. All debit or credit card transactions over the Site are handled by our partner on behalf of One Luggage Limited. For cancellation of an order and in case of questions, please contact

One Luggage Limited, The Stables, Nettlesworth lane, Vines Cross, East Sussex, TN21 9AS, UK, Tel: +44 1435 813813, e-mail: enquiries@oneluggage.com

11.2. From time to time we may send you exciting special offers and details of promotions through the post and by email.

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